Responding to you
We acknowledge enquiries within one business day and send a full quote within two business days. A booking is confirmed on deposit.
Legal
Service Commitment
What visitors can expect, from first enquiry to the day of the visit, and what happens if the organisation falls short.
Last updated: January 2026
Before your visit
Meeting point, arrival time and what to bring are confirmed at least 48 hours ahead, with final tide-dependent timing confirmed close to the day.
On the day
Community-led, safety first, delivering the confirmed inclusions or an agreed equivalent.
Commitment to community and coast
Every experience plants mangroves, Ksh 100 per seedling goes to the nursery, and community members are paid for their work.
If we fall short
Tell the guide on the day, or contact us within 14 days, and we will agree a suitable remedy.
Talk to us
Reach the office by phone, WhatsApp or email at any time.