Community Touch Kenya logo

Legal

Payment Terms

How pricing, deposits, balances, refunds and cancellations work; part of the Terms & Conditions.

Last updated: January 2026

Currency and quotes

All prices are in Kenya Shillings. A final quote is confirmed for your group size and dates before any payment is made.

Confirming your booking

A 30% deposit holds a date. The balance is due before departure.

How to pay

Payment details, for example an M-Pesa number or bank account, are shared on confirmation. No card payments are taken online. Never send money to an account that has not been confirmed with us directly in writing.

What the price includes

Boat transport, guide, dances, meals where stated, and a mangrove seedling. Ksh 100 of every seedling goes to the community nursery.

Cancellations and refunds

14+ days before departure: full refund less non-recoverable costs. 7–13 days: deposit retained, balance refunded. Under 7 days or no-show: no refund. Seedling contributions are non-refundable.

If we change or cancel

We will offer a suitable alternative or a full refund of the undelivered part of the experience.

Event tourism

Ngoma ya Mulungu has its own January–February booking window and per-person pricing.

Receipts and questions

Receipts are issued for every payment. Contact us with any question about a quote or a refund.